The thesis was commissioned by the International Services of Oulu University of Applied Sciences. The objective was to study the satisfaction levels of the international exchange students regarding the orientation programme. The main theories in the thesis are benchmarking, orientation, peer tutoring and the current contents of the orientation days.

Both qualitative and quantitative research methods were used. Qualitative research was executed with an interview with the International Office of the comparison university, Hochschule Neu-Ulm. The quantitative research was done for the international exchange students studying in Oulu University of Applied Sciences in the spring term 2018. The survey was an online Webropol survey and it was about the satisfaction levels of the exchange students regarding the orientation days.

The research showed a good level of satisfaction with the current orientation programme. Peer tutoring was the only thing that received more critique on the survey for exchange students. In the discussion with the comparison university the length and the design of the schedule came up as a topic. Development ideas include the three topics that received critique: tutoring, design of the schedule and the length of the orientation programme.