The purpose of this bachelor’s thesis was to find out what multicultural challenges there were in the guidance processes at MUAS. Subjects that we were dealing with were multiculturalism and multicultural administration. We also dealt with processes, process administration and development. We made research for students and study advisors of degree programs in English in MUAS. The research problem in our thesis was what possible challenges and points of development there were in the guidance processes.

There are two main chapters in our theoretical framework. The first chapter deals with the common terms of processes, process administration, process description, recognizing and assessing processes, and the development of processes. The second chapter deals with a multicultural society. In this chapter we also deal with common terms of culture, differences between cultures, multicultural administration and globalization in universities.

We made qualitative and quantitative researches for this thesis. Qualitative research method was a theme interview. We interviewed the mentor teachers of three foreign degree programmes. The interview included 32 open-ended questions. The subjects of the questions were study guidance, bachelor’s thesis guidance and practice at training guidance. The quantitative research method was a survey research. We made a questionnaire for students in the degree programmes of BM, EE and IT. The questionnaire included 18 questions and we received 79 participants in our research.

We made charts that summarized the results of our quantitative research. We also made a chart that summarized the results of our qualitative research. From these results we made conclusions and development suggestions of possible problems with processes. The problems included for example issues with English language and issues caused by different cultural backgrounds. The research results may be used for development of multicultural guidance in Mikkeli University of Applied Sciences.