‎The purpose of this study is to find out how healthcare professionals support elderly clients to live ‎at home via caring TV. The Caring TV project is an interactive technology developed by Laurea ‎University of applied sciences, TDC Song and Videra Oy and Espoo city. This program provides a ‎learning environment for various sub-projects seeking to develop supportive services according to a ‎client–driven methodological approach. The aim of the study is to find out how Caring TV is used as ‎a tool to support elderly clients to live at home. The research question posed in this study provided ‎answers to the kinds of support Caring TV provide to elderly clients at home. Qualitative approach ‎is applied as the most suitable method with a focus on interactive interview as the primary source ‎of collecting data. A total of five informants (n=5) consisting of healthcare professionals were ‎involved in the interview process and the data collected were transcribed and categorized ‎according to the themes that reflect the main concepts of the study. The method of analysis is ‎qualitative content analysis using inductive approach.‎

Findings revealed the kinds of support provided by healthcare professionals via Caring TV, which is ‎a tool of the safe home project include amongst others; emotional, social, guidance/education and ‎situational support of which assisting the clients to cope at home is considered the most important ‎goal of the Caring TV project. The subcategories of support identified include; reducing loneliness, ‎giving hope, showing respect, providing safety, creating awareness, providing information, ‎providing motivation, networking with other, socializing with others, flexibility in offering ‎programs and providing individualized care. It is worthy to note that the support provided via ‎Caring TV is consistent with the findings of other researchers. The trend of homecare service to ‎the elderly is increasing rapidly as the size of the elderly population continues to grow. The ‎challenges faced by healthcare professionals make the application of new e-service technologies ‎eminent.‎

As the services rendered to the elderly clients become more complex, a major challenge of the ‎Caring TV project is to undergo structural change, which requires adopting strategies to ‎accommodate the growing immigrant elderly class. This also requires the Caring TV to develop a ‎platform for self employment of its own employees who could be trained to understand the vision of ‎the project.‎