Company O is using Dell Boomi as an iPaaS platform for several hundreds of integrations and data format conversions. Company O is a publicly listed company and it has operated in Finland for over ninety years. Detailed information of the company is not shared in this thesis due to confidentiality.

Thesis is a case study and it is executed as a qualitative research. Data collection methods used in the thesis are literature review, interviews and observation. Other sources are scientific articles and web publications. Research questions in the thesis are related to integration error situations, implementation process model and further development suggestions on integration error monitoring.

The goal of the thesis and the heart of the case study is to develop implementation model for integrations in Company O’s Dell Boomi platform. Already implemented P2P system’s integration error messages are used as showcasing what kind of errors there has been in integrations. This study also suggests further improvement actions for the integration error monitoring so that it would be more automatized and efficient.

Key findings from P2P system integration error messages are that majority of errors are related to Master data, poor coordination of service breaks and data validation. The improvement suggestions in this thesis are general and not solely based on the P2P integration errors. Thesis introduces a four-step implementation process model which is adapted from COSO’s internal control and process monitoring model. Risk evaluation questionnaire is also introduced in evaluating the integration criticality. The implementation model is adapted to fit into integrations.

Further development suggestions for integration error monitoring in the thesis are better Dell Boomi and Master data ownerships in the organization, enhanced communication, better automation level on integration design and to investigate future trends enablement on the Dell Boomi platform.

As a conclusion of the thesis is that the research questions were answered with the theory and other data collection methods and also an implementation model was created in case study based on the research data.