Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Finna-arvio
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Tallennettuna:
| Ulkoasu |
xv, 214 s. : kuvitettu |
|---|---|
| Kieli |
englanti |
| Alkuteoksen kieli |
englanti |
| Julkaisija |
San Francisco (CA) :
Jossey-Bass,
2000.
|
| Sarja | University of Michigan Business School management series |
| Aiheet | |
| Lisätiedot | Michael D. Johnson, Anders Gustafsson |
| ISBN |
0-7879-5310-5 sidottu |