Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Finna-arvio
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Tallennettuna:
Ulkoasu |
xv, 214 s. : kuvitettu |
---|---|
Kieli |
englanti |
Alkuteoksen kieli |
englanti |
Julkaisija |
San Francisco (CA) :
Jossey-Bass,
2000.
|
Sarja | University of Michigan Business School management series |
Aiheet | |
Lisätiedot | Michael D. Johnson, Anders Gustafsson |
ISBN |
0-7879-5310-5 sidottu |