Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
Finna-arvio
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
Tallennettuna:
| Ulkoasu |
xv, 248 s. : kuvitettu ; 24 cm |
|---|---|
| Kieli |
englanti |
| Huomautukset |
American Society for Quality. |
| Julkaisija |
Milwaukee :
ASQ Quality Press,
2004.
|
| Luokitus | |
| Aiheet | |
| Lisätiedot | Derek R. Allen |
| ISBN |
0-87389-593-2 hard cover, casebound |