Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Finna-recension
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Sparad:
| Fysisk beskrivning |
xiv, 256 sivua : kuvitettu, taulukkoja ; 24 cm |
|---|---|
| Språk |
engelska |
| Originalverkets språk |
engelska |
| Utgivare |
New York :
AMACOM,
cop. 2009.
|
| Klassifikation | |
| Ämnen | |
| Mer information | John A. Goodman |
| Bibliografi |
Sisältää aiheenmukaisen hakemiston. |
| ISBN |
978-0-8144-1333-3 0-8144-1333-1 |