Improving customer satisfaction, loyalty and profit : an integrated measurement and management system
Finna-recension
Improving customer satisfaction, loyalty and profit : an integrated measurement and management system
Sparad:
| Fysisk beskrivning |
214 sivua : kuvitettu |
|---|---|
| Språk |
engelska |
| Originalverkets språk |
engelska |
| Utgivare |
San Francisco, CA :
Jossey-Bass,
2000.
|
| Serie | University of Michigan Business School management series |
| Ämnen | |
| Mer information | Michael D. Johnson, Anders Gustafsson |
| ISBN |
0-7879-5310-5 sidottu |
| Okontrollerad titel |
An integrated measurement and management system |