Services marketing : integrating customer focus across the firm
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Services marketing : integrating customer focus across the firm
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Physical Description |
xxvii, 708 sivua : kuvitettu ; 27 cm |
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Language |
English |
Publisher |
Boston, :
McGraw-Hill,
2006.
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Classification | |
Subjects | |
Additional Information | Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler |
ISBN |
0-07-124496-4 international ed |