Record Citations
APA CitationLake, N., & Hickey, K. (2002). The customer service workbook. Kogan Page.
Chicago Style CitationLake, Neville, and Kristin Hickey. The Customer Service Workbook. London: Kogan Page, 2002.
MLA CitationLake, Neville, and Kristin Hickey. The Customer Service Workbook. Kogan Page, 2002.
Harvard Style CitationLake, N. & Hickey, K. 2002. The customer service workbook. London: Kogan Page.
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