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Record Citations

APA Citation

Lake, N., & Hickey, K. (2002). The customer service workbook. Kogan Page.

Chicago Style Citation

Lake, Neville, and Kristin Hickey. The Customer Service Workbook. London: Kogan Page, 2002.

MLA Citation

Lake, Neville, and Kristin Hickey. The Customer Service Workbook. Kogan Page, 2002.

Harvard Style Citation

Lake, N. & Hickey, K. 2002. The customer service workbook. London: Kogan Page.

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