The aim of the thesis was to create the basis for the introduction of a monitoring system in an expert organization. The eventual goal is to use the monitoring system to reduce and anticipate disturbances and speed up troubleshooting. A functioning monitoring system can be used to identify weaknesses in services and components and to improve customer satisfaction by detecting problems potentially before the customer. In connection with the thesis, no monitoring system was created, but conditions were created for its creation. The thesis type was functional and included planning and study work related to working life.

The main tasks of what should be done in the organization before the introduction of the monitoring system and what is required of the monitoring system were clarified in the thesis. The suitability of the monitoring systems was examined by comparing a few well-known software for different monitoring-related capabilities.

The selection of the compared software was based on the experience of both a few experts and Internet searches. Experimental installation of monitoring systems would have provided much additional information about the suitability and, above all, functionality of the systems, but unfortunately test installation was not possible.