This thesis aimed to demonstrate how the resources of a supply chain in an engineering firm are dedicated to the sale, distribution, manufacturing, and representation of machinery, projects for the food industry, agriculture, pharmaceuticals, petrochemicals, personal beauty products, and many others.

One of its new divisions is the creation of sanitizing products and their variables. Since the beginning of the supply process, there have been many problems due to ineffective communication between the distribution departments. Here we present all the improvements made, their modifications, and positive results reflected in sales and relationships within the company.

This thesis demonstrated that there are some value propositions as a result of business process standardization. Furthermore, the research gives an insight into why most multinational engineering firms try to continually improve their distribution by solving the internal communication to achieve standardized business processes with the aim of auditing and accreditation.

In conclusion, this thesis is recommended to be applied in companies whose branch is in the same area of lack of communication in their supply chain for more effective distribution. As well as any company that wants to improve its income by saving resources.