Conceptualizing the Value Co-Destruction Process for Service Systems : Literature Review and Synthesis
Finna-arvio
Conceptualizing the Value Co-Destruction Process for Service Systems : Literature Review and Synthesis
hdl.handle.net/10125/41350
(Jyväskylän yliopisto - JYX)
hicsspaper0201.pdf
(Jyväskylän yliopisto - JYX)
This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems.
Tallennettuna:
Kieli |
englanti |
---|---|
Sarja | Proceedings of the Annual Hawaii International Conference on System Sciences |
Aiheet | |
ISSN |
1530-1605 |
Kuuluu kokonaisuuteen |