Customer care excellence : how to create an effective customer focus
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Customer care excellence : how to create an effective customer focus
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| Physical Description |
vi, 280 s. : kuvitettu ; 24 cm |
|---|---|
| Language |
English |
| Language of Original Work |
English |
| Item Description |
Ensimmäinen painos v. 1992 nimellä Customer care. First publ. in 1992 as Customer care. |
| Publisher |
London : Philadelphia,
Kogan Page,
2008.
|
| Classification | |
| Subjects | |
| Additional Information | Sarah Cook |
| Bibliography |
Includes bibliographical references (p. [270-272]) and index. |
| ISBN |
0-7494-5066-5 978-0-7494-5066-3 |
| Uncontrolled Title |
How to create an effective customer focus Customer care |