Service design for six sigma : a roadmap for excellence
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Service design for six sigma : a roadmap for excellence
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| Physical Description |
xxi, 424 sivua : kuvitettu ; 24 cm |
|---|---|
| Language |
English |
| Language of Original Work |
English |
| Publisher |
Hoboken, NJ :
John Wiley,
2005.
|
| Classification | |
| Subjects | |
| Additional Information | Basem El-Haik, David M. Roy |
| ISBN |
0-471-68291-8 cloth 978-0-471-68291-2 |