%0 Book %A Cunningham, Michael J. %I Capstone %D 2002 %C Oxford %G eng %@ 1-84112-213-0 nidottu %T Customer relationship management %U https://www.finna.fi/Record/3amk.51637 %K markkinointi %K asiakkuudenhallinta %K asiakkuus %K Marketing %K Customer relationship management